Refunds and Returns
- Return Window: We offer a 30-day return policy for all unused products, for 'change of mind'. You may return items for a full refund within 30 days of purchase. For online purchases the customer must cover all shipping costs.
- Condition: Items must be in their original condition and unused.
- Proof of Purchase: Please include your order number from your confirmation email or a valid receipt.
- Damages: If your item arrives damaged, we will first offer you a
discount on your product, however if you prefer us to send you a new one, we will do so once we receive your item back. We will cover all shipping
costs in this situation. - Return Process: To start a return, from an online purchase please send us an email via our contact us page.
- Refunds: Upon receipt of your item, we will process returns within 7 working days. Funds will be sent to your original method of payment.
- Exchanges: If you would prefer to exchange your item, please specify the new item you would like. We will ship the new item upon receipt of your return.